How concerns are handled.

We are committed to handling concerns in a clear, fair, and timely manner. If you have a concern about your experience, please contact us first so the matter can be reviewed and directed appropriately.

Step 1: Contact us

Please provide your name, contact information, policy or application details if applicable, and a clear description of the concern. You may contact us using the form on the main page or at complaints@liftequitygroup.com.

Step 2: Review and documentation

We will review the concern, document the details, and determine the appropriate next step. If the matter involves an insurer, policy, underwriting decision, claim, or another provider, we may direct the concern to the appropriate party.

Step 3: Response or next direction

We will provide a response or explain the next available route. Depending on the issue, this may include referral to the applicable insurer, managing general agency, lender, provider, or external complaint process.

If the concern is not resolved

If your concern is not resolved, you may have the option to contact the applicable insurer, OmbudService for Life and Health Insurance, the Financial Services Regulatory Authority of Ontario, or another applicable regulator or dispute-resolution body depending on the issue.

Important note

This page is provided for transparency and does not replace the formal complaint process of any insurer, managing general agency, lender, regulator, or external dispute-resolution body.